SALON POLICIES

We want you to be 100% satisfied with your overall experience. We know that your hair is important to you and we want you to be happy from the moment you step through the door until the moment you come back! If you are unsatisfied with your experience, we will make any necessary adjustments so you can leave our salon feeling amazing! After all, we are trying to build a long lasting relationship with you and be your trusted salon for life. 

Please review our updated policies. 

• We do not issue refunds. If you are unsatisfied with your hair we are happy to make adjustments for you.
• Adjustments can be performed within 10 days of your initial appointment.
• Adjustments will be full price if you, or another professional make any adjustments to the cut/color
• Chemical services are only guaranteed if you invest in the recommended shampoo and conditioner from our salon directly.
• A re-do service has a color fee of $20 per bowl of color needed to make the adjustments, and includes a blow-dry service
• Your stylist will tell you directly if your goal cannot be achieved in one sitting.
• If your goal cannot be achieved in one sitting, or if you have a box color present in the hair, you will be asked to complete our multi color agreement. 

Company No-Show Policy and Last Minute Cancellation Policy

Due to the high demand of our artists, we have no choice but to require a credit card to secure all reservations. Credit cards are stored securely and encrypted through our trusted booking software. Please give the courtesy of 24 hours notice for any reservation changes and cancellations. We reserve the right to process the card on file $25 for any changes and cancellations outside the 24 hour window. We also reserve the right to charge the card on file 50% of the service booked if you no-show the reservation.

Company Refund Policy

We guarantee every product we carry in our salon. During our service, we strive to educate you on how much, how often and how to apply each product. If you find that the product  doesn’t perform the way you were expecting, feel free to bring it back and swap it out for a different product, or we are happy to show you how to use the product again! We are unable to issue refunds for any products since we will not be able to use them after they are opened.